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If the Client is not satisfied with the products purchased, they can return them by exercising the Right of Withdrawal attributed by Spanish regulations. The maximum term for the return is 14 calendar days from the receipt of the order. The aforementioned term will be computed from the receipt of the object object of the contract. To make the return for withdrawal, the customer must send an e-mail to farmacialosaltos@yahoo.es indicating the reason for the return and send the product to the pharmacy either by mail or taking it to the store.

In the case of medicines, article 12 establishes that the pharmacy will not be able to accept returns of medicines once they have been dispensed and delivered to the customer, except for those medicines that have been supplied by mistake, do not correspond to the order or have been damaged. during transportation. In all cases, the returned medicines will be destined for destruction, through the existing integrated waste management systems.


If the return occurs due to a defect of origin, transport damage or the order sent is wrong, the pharmacy will return the full money of the order and will bear the transportation costs upon arrival at the pharmacy.

If the return does not occur due to any of the cases mentioned above, the pharmacy will return only the money corresponding to the returned product, not including the shipping costs of the order placed and provided that it is in perfect condition and is returned within 15 days. from your receipt. The order can be returned to the pharmacy through any transport company or in person and in the event that the pharmacy handles the return, the customer must pay the shipping costs (€5 for orders to the peninsula, other locations to be determined according to weight).